Knowledge base

Answers written by the people who run the servers

Short, practical articles organised by topic. If a guide does not solve it in five minutes, our team will finish the job for you.

Browse by topic

Pick the area you need help with

Every category links to the product page, the how-to guides and the people who can help.

Choosing a plan, control panel tours, PHP versions, cron jobs and resource limits.

Installing, staging, updates, caching and getting Core Web Vitals into the green.

Registering, transferring, nameservers, record types and propagation times.

Mailbox setup, device configuration, spam filtering and deliverability records.

SSL certificates, firewall rules, malware cleanup and restoring from a backup.

Invoices, payment methods, renewals, refunds and managing services.

Latest guides

Longer reads for when you want the reasoning, not just the steps.

How to choose web hosting: a plain-language guide
A practical guide to picking hosting: what shared, WordPress, business, cloud and VPS plans actually do, and how to match one to the site you are building.
Shared hosting vs VPS: when it is time to move up
The practical signals that your site has outgrown shared hosting, what a VPS gives you in return, and how to move without downtime.
Nine ways to make a WordPress site genuinely faster
Caching, images, fonts, plugins and database housekeeping — the WordPress speed changes that move Core Web Vitals, ordered by effort and impact.
How to transfer a domain safely, step by step
Unlock, authorisation codes, DNS records and timing — a checklist for moving a domain between registrars without losing your website or email.

Open a ticket and an engineer will answer — usually in minutes, at any hour.

Pick a plan with the renewal price printed up front, and we'll move your site across for free.