Question 1

Which hosting plan should I start with?

Accepted Answer

Start with web hosting for a brochure site, blog or small store. Choose managed WordPress if the site runs WordPress and you want updates handled for you. Choose business or cloud hosting when the site earns money and slow pages cost you sales. You can change plan any day without rebuilding anything.

Question 2

Do you charge more when my plan renews?

Accepted Answer

The renewal price is printed next to the introductory price on every plan card, so you know the long-term cost before you buy. There are no setup fees and no compulsory add-ons at checkout.

Question 3

Can I upgrade or downgrade later?

Accepted Answer

Yes, at any time from your account. Upgrades apply immediately and are prorated; downgrades take effect at your next renewal so you never lose time you already paid for.

Question 4

Is migration from my current host really free?

Accepted Answer

Yes, and our engineers do the work. We copy files, databases and email, show you the site running here on a temporary address, and only switch your domain across once you confirm it looks right.

Question 5

What uptime can I expect?

Accepted Answer

We commit to 99.99% uptime, backed by the service credits set out in our SLA. Live and historical availability is published so you can check the record rather than take our word for it.

Question 6

Do I need to buy hosting to register a domain?

Accepted Answer

No. Domains can be registered on their own, and you can point them anywhere you like. Annual hosting plans include a free domain for the first year.

Question 7

How long does a domain transfer take?

Accepted Answer

Most transfers complete within five to seven days, often the same day if you approve the confirmation emails quickly. Your remaining registration time carries over and most extensions add a year on top.

Question 8

Is WHOIS privacy included?

Accepted Answer

Yes, on every extension that permits it, at no extra cost. Your personal details stay out of the public record.

Question 9

Can I manage my own DNS records?

Accepted Answer

Yes. Full DNS control is included, covering A, AAAA, CNAME, MX, TXT, SRV and CAA records, with fast global propagation.

Question 10

What payment methods do you accept?

Accepted Answer

Major credit and debit cards plus common online payment methods, billed in your account currency. Invoices and receipts are always available in the client area.

Question 11

Is there a money-back guarantee?

Accepted Answer

Hosting plans come with a 30-day money-back guarantee. Domain registrations are excluded, because registry fees are non-refundable once a domain is registered.

Question 12

Where do I manage my services?

Accepted Answer

Everything — services, domains, invoices, payment methods and support tickets — lives in the client area, which you can reach from the top of any page.

Question 13

Is support staffed by real engineers?

Accepted Answer

Yes, 24 hours a day, every day. You will not be handed a script — the people answering can read logs, tune configuration and fix the problem.

Question 14

Are backups included, and can I restore them myself?

Accepted Answer

Automatic daily backups are included, retained for 30 days on most plans, and you can restore files or databases yourself with one click.

Question 15

What happens if my site is hacked?

Accepted Answer

Malware scanning runs continuously. If something gets through, our team helps clean it up, restores from a known-good backup and closes the entry point that allowed it.

Questions we answer every day

Hosting questions

Domains questions

Billing and accounts questions

Support and security questions

Still not sure?